Terms of Service
Description of Services
FundRacers.org is owned by FundRacers LLC, a limited liability corporation operating under the laws of the State of Georgia and the United States of America.
FundRacers LLC partners with organizations and individuals to organize and conduct fundraising events
Support and Questions
For assistance with using FundRacers.org or with orders placed through FundRacers.org, users should start by sending an email with a detailed description
of the problem or question using the "Support" page on FundRacers.org.
Please include the following information when reporting a problem:
- User's name
- User's email address
- User's contact phone number
- The order number in question
- The name and address of the person creating the registration
- The name and address of the participant(s) associated with the registration
- What page the User was on when a problem was encountered
- Any error messages that were displayed
- What type of web browser was being used (e.g. "Internet Explorer 9" or "Firefox 3.5.5" or "Droid Razr Phone")
A representative from FundRacers LLC will respond to your email within 2 business days.
Processing Fees on Events
Processing Fees charged on FundRacers.org are used to defray the cost of organizing, promoting and putting on an event, as well as
for processing online transactions. This allows the maximum money possible to go to the organization or individual the event benefits.
Processing fees vary per event and per options for an event, but typically range from $1.99 to $3.99 per participant or per option selected,
with a maximum processing fee per event ranging from $7.99 to $14.99.
Processing Fees on Merchandise
Processing Fees charged on merchandise ordered through FundRacers.org are used to cover the cost of shipping and shipping materials, as well as
for processing online transactions.
Processing fees vary according to the size and weight of merchandise, as well as USPS postage costs.
Delivery of Goods
Some events may offer a free t-shirt, goodie bag or other deliverable good as part of participation in the event. These
goods are ordered anywhere from 5 to 10 business days in advance of the event, and while every attempt is made to
accommodate every participant, there may be times when some participants may not receive some or all of these items.
T-shirts, goodie bags and other deliverable goods are distributed to participants based on the order in which they
Some events may offer the option of purchasing merchandise, such as additional t-shirts. While Fundracers.org accepts
these orders and processes the credit card charges for these orders, the merchandise itself is shipped by a third party.
Merchandise associated with an event is shipped within 10 business days of the conclusion of the event. Merchandise is
warrantied by the third party that ships the merchandise.
Fundracers.org also offers its own branded merchandise, including t-shirts. This merchandise is shipped by Fundracers.org
and typically is shipped the next business day after an order is placed. Fundracers.org branded merchandise is
warrantied by Fundracers.org.
Registrations placed through FundRacers.org are non-refundable, unless an event if officially canceled.
Service fees, which are used to offset the cost of running events and cover charges for processing credit and debit cards,
are non-refundable, whether or not an event is officially canceled.
If an event is officially canceled, FundRacers LLC will provide individuals a refund of their total registration amount, less the service fee,
through one of the following means:
- Issuing a credit to the credit or debit card used to pay for the registration.
- Sending a check to the registering party to the mailing address under which the registration was created.
- Issuing an on-line account credit to the registering party to be used for a future event.
For problems with orders for Fundracers.org branded merchandise, contact Fundracers.org. Fundracers.org guarantees its
merchandise to be free from defects in materials and workmanship. Customers may receive a full refund of their purchase price, less shipping
and processing fees, by returning any defective merchandise to FundRacers.org at the address on this website within thirty (30) days of the purchase date.